Each month we like to surprise our subscribers with new and exciting products. Where's the fun in you knowing exactly whats in your box each month? Allow us to do the hard work for you, and treat you! Think of it like Christmas everymonth.
Your subscription renews on the 15th of each month for the following month's box.
All products for curly/kinky hair can be used on relaxed hair. Unless specified they just do not work well with heat styling instruments such as straighteners.
You simply need to log into your account and you will find a section titled "credit cards". This is where all of your payment details can be accessed, amended and updated at any time.
While the box is specifically designed for Natural Girls and those transitioning back to natural, the products can also be used on relaxed hair.
Each TreasureTress Box is filled with a variety of full-sized products, product tasters, samples and styling tools.
Yes you can. When you are asked to enter your 'Shipping' information, here you can enter the address you would like the box to be delivered to.
Yes you can and the good news is that it is easy! Simply drop us an email at curlcare@treasuretress.co.uk
You will be re-billed on 15th of each month and will receive your box between the 10th-15th of the month.
Order before the 3rd of the month to receive your box at the beginning of the following month, or order after then to receive your box the month after next.
"For you, we'll do anything. Email us (curlcare@treasuretress.co.uk) and we will see what we can do for you 😉 Warning: boxes do sell out pretty quickly each month!"
No problem at all. Simply email us at curlcare@treasuretress.co.uk and we can organise this for you just detail the date you'd like us to update it to.
Yes, you would need to subscribe to receive a box, unless you're lucky enough to find a limited edition box on our website
Log Into your account ' Shipping Address' 'Edit' and enter your new address
We're glad you've seen our most recent box. We do not reveal what is inside the box until it has arrived with our subscribers. So if you've seen it on Social Media, its a little too late. Sign up ASAP so that you dont miss out on our next. Remember subscriptions close on the 3rd of each month..
Our delivery takes place in pre-scheduled cycles, so you can expect to receive during the second working week of each month (10th-15th). If you have ordered a one-time order box (no subscription) look out for an email confirming shipment within the next 3 working days.
Where's the fun in that? We enjoy surprising you each month, with new and exciting collaborations with the very best hair care brands
Yes we do. Please keep in mind currency exchange rates, shipping costs and import charges. We do not issue refunds to those who refuse the delivery of their box due to import charges.
It is, yes.
You can pause your subscription for a maximum of 3 months. Drop us an email and we will arrange this for you.
Unfortunately COVID-19 is disrupting all area's of our lives, and has completely changed life as we know it. As a company, we're committed to continuing to serve you our customers and our community, however you can expect delays in delivery of your subscription due to the additional measures we're putting in place to protect our team.
If you refuse to pay the import charges, we will not be issuing a refund, as it has been stated via email and on our website internationals may incur import charges and this is not our responsibility. Therefore regardless of the customer refuses to pay the import fee and the box is returned we are not able to issue a refund and the only option available is to have the box reshipped out once the reshipping has been paid by the customer.
